Passengers with Reduced Mobility
In the UK’s busiest terminals, airport passengers trust OCS to ensure they experience trouble-free transit. We have highly trained staff well equipped to assist with reduced mobility requirements.
The range of equipment OCS uses for reduced mobility service - wheelchairs, aisle chairs, transfer assistance equipment, buggies and ambi-lifts - are sourced with the help of our staff. They have the experience to know which equipment works, resulting in a safe, comfortable and dignified transfer for your passengers.
We give you peace of mind that all equipment used complies with local and national legislation, local airport requirements and national security regulations.
Using the latest technology, we ensure that our service runs as smoothly as possible. We use a barcoding system for our wheelchairs so that we know exactly where they are and in what condition they’re in. Our unique real-time ‘resource allocation system’ allocates our staff and equipment to best fit your passenger needs.
At Bristol Airport, passengers with reduced mobility will be able to request assistance direct through our web booking facility. To give you ultimate confidence in our service, staff receive NVQ training in customer service, as well as receiving disability confidence training. You also have the assurance that staff working airside in airports undergo a CRB check.